Terms of Service

1. Agreement to Terms

By accessing or using Dotloom's website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Description of Services

Dotloom provides business process outsourcing (BPO) and information technology (IT) services to enterprise clients. Our services include but are not limited to software development, customer support operations, back-office management, and technical support services. Specific service terms are outlined in individual service agreements.

3. Use License

Permission is granted to temporarily access the materials on Dotloom's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or public display
• Attempt to reverse engineer any software on the website
• Remove any copyright or proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server

4. Service Agreements

Engagement of Dotloom's professional services requires execution of a separate Master Service Agreement (MSA) or Statement of Work (SOW) that will govern the specific terms of the engagement, including scope, pricing, deliverables, and timelines. These Terms of Service supplement but do not replace such agreements.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Dotloom or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Dotloom.

6. Confidentiality

Any confidential information shared between Dotloom and its clients is protected under applicable confidentiality agreements. Dotloom maintains strict data security protocols and is committed to protecting client information in accordance with ISO 27001 standards and applicable data protection regulations.

7. Disclaimer of Warranties

The materials on Dotloom's website are provided on an "as is" basis. Dotloom makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

8. Limitation of Liability

In no event shall Dotloom or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use materials on Dotloom's website, even if Dotloom or an authorized representative has been notified orally or in writing of the possibility of such damage. Liability limitations for professional services are governed by the applicable service agreement.

9. Indemnification

You agree to indemnify, defend, and hold harmless Dotloom, its officers, directors, employees, agents, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms of Service or any activity related to your use of our website or services.

10. Accuracy of Materials

The materials appearing on Dotloom's website could include technical, typographical, or photographic errors. Dotloom does not warrant that any of the materials on its website are accurate, complete, or current. Dotloom may make changes to the materials contained on its website at any time without notice.

11. Links

Dotloom has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Dotloom of the site. Use of any such linked website is at the user's own risk.

12. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the jurisdiction where Dotloom is incorporated, without regard to its conflict of law provisions.

13. Modifications

Dotloom may revise these Terms of Service at any time without notice. By using this website, you are agreeing to be bound by the then current version of these Terms of Service. We encourage you to periodically review this page for the latest information.

14. Termination

We may terminate or suspend your access to our website and services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms of Service. Upon termination, your right to use the website will immediately cease.

15. Severability

If any provision of these Terms of Service is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be deemed modified to the minimum extent necessary to make it valid and enforceable.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: legal@dotloom.com
• Phone: +92 (320) 400 2000
• Address: 370 1 C 1 Township, Lahore, Pakistan